Privacy Policy

1. Overview & Controller Identity

2. Types of Personal Information We Collect

2.1 Voluntarily Submitted Personal Data (From B2B Inquiry & Account Registration)

• Business contact details: Full name, corporate email, business phone number, company name, importer/tailor shop address, country/region
• Business demand information: Order volume requirements, target fabric types (recycled wool, stretch wool), corporate uniform sizing plans, market target regions (North America, Gulf States)
• Brand cooperation materials: Trademark certification documents, private label design briefs shared for quotation
• Communication records: Chat logs, email consultation history, sample order requests
• Payment reference data (only for confirmed bulk orders): Company tax ID, invoicing details

2.2 Automatically Collected Technical & Usage Data

• Device identifiers: IP address, browser type, operating system, screen resolution
• Usage metrics: Pages viewed, product case studies accessed, time spent on suit solution pages, clicked download links
• Location metadata: General geographic region (city/country level only, no precise GPS tracking)
• Entry/exit traffic sources, error logs for website performance maintenance

3. Legal Bases & Purposes of Data Processing

3.1 Fulfill Wholesale & OEM Service Contracts

• Respond to your bulk suit quotation, small-batch blazer ODM, corporate event uniform project inquiries
• Arrange fabric sampling, size grading, production QC, and cross-border delivery coordination
• Manage buyer accounts, track order progress, issue commercial invoices and shipping documents
• Provide after-sales quality support for wool suit bulk production orders

3.2 Legitimate Business Interests (With Your Right to Object)

• Send targeted B2B fashion newsletters about new sustainable wool fabric lines, US market private label trends
• Analyze website traffic to optimize product display, case study layout, and wholesale inquiry workflows
• Prevent fraudulent fake buyer accounts, spam consultation requests, and unauthorized content scraping
• Conduct internal market research for global supply chain and North America localized service upgrades

3.3 Legal Compliance Obligations

• Retain transaction records to satisfy international trade tax, customs, and product labeling regulatory requirements
• Respond to formal legal requests from EU, US, and Singapore regulatory authorities when legally mandated

4. Third Parties We May Share Personal Data With

1. Authorized Production & QC Partners: Only share project design briefs and order sizing data to manufacture wool suit orders, bound by strict non-disclosure agreements
2. Global Logistics & Freight Forwarders: Share delivery address and company contact information for cross-border bulk shipment
3. Authorized Payment Processors: Process commercial payment transactions, with data governed by their independent privacy policies
4. Analytics & Website Technical Vendors: Receive fully anonymized aggregated usage data with no individual user identifiers
5. Legal & Compliance Advisors: Limited data disclosure when required to resolve trade disputes or meet regulatory compliance

5. Data Storage & Retention Rules

• Inquiry-only visitor data (no confirmed orders): Retained for 24 months after last consultation, then fully anonymized or deleted
• Registered buyer account & completed bulk order data: Stored for 7 years to meet international trade record-keeping laws
• Marketing communication contact data: Retained until you submit an unsubscribe request
• All raw cookie tracking data: Automatically purged per the retention timeline stated in our Cookies Policy
   
  We store all personal data on encrypted secure servers with restricted internal staff access; only sales, production coordination, and compliance teams with business authorization may retrieve relevant records.

6. Your Legal Data Rights

1. Right to Access: Request a full copy of all personal data we store about you
2. Right to Rectification: Correct inaccurate business contact or order information
3. Right to Erasure (“Right to be Forgotten”): Request full deletion of your account and associated data where no legal record retention obligation applies
4. Right to Restrict Processing: Pause marketing email delivery or analytics tracking
5. Right to Data Portability: Receive your business project data in machine-readable format for transfer to other suppliers
6. Right to Object: Opt out of all marketing communications at any time
7. CCPA Residents’ Additional Rights: Request disclosure of data sharing categories, opt out of cross-context behavioral advertising

7. Data Security Safeguards

• End-to-end SSL encryption for all website page traffic and inquiry form submissions
• Role-based access controls for internal employee data access
• Regular third-party security audits of our global server infrastructure
• Mandatory non-disclosure agreements for all staff and manufacturing partners handling client brand data
   
  Despite our safeguards, no online data transmission can be guaranteed 100% secure; you submit business information at your own reasonable risk.

8. User Generated Content & Brand Materials

9. Policy Modifications